Privacy Policy

---

Effective Date: 2/28/2026

KAQI Quality Works, LLC (“KAQI Quality Works,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, protect, and share information when you visit kaqiqualityworks.com (the “Website”) or communicate with us by phone, email, or text message.

1) Information We Collect

We may collect the following types of information:

A. Information you provide to us

• Name, phone number, email address
• Property/service address (if you request service)
• Details about your project, photos you send, and communication preferences
• Any information you include in messages or forms submitted through the Website

B. Information collected automatically When you visit our Website, we may automatically collect limited information such as:

• IP address, browser type, device type
• Pages you view and interactions on the site
• Approximate location (city/state level) This data helps us improve the Website, security, and user experience.

2) How We Use Your Information

We use information to:

• Respond to requests, questions, and customer service needs
• Provide estimates, invoices, and service updates
• Schedule and confirm appointments
• Communicate about projects (arrival times, changes, completion)
• Improve our Website and operations
• Maintain safety, prevent fraud, and comply with legal obligations

3) Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
• 
  

We may share information only as needed to operate our business, such as with service providers who help us deliver services (for example, communications tools, website hosting, invoicing/payment tools), or when legally required. These providers are permitted to use information only to perform services for us.

4) Messaging Terms and Conditions (SMS)

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from KAQI Quality Works, LLC., from (866) 580-5274 regarding informational. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at (866) 580-5274 or Jmilburn@kaqiqualityworks.com. Mobile opt-in information is never shared with third parties.
• Customers opt in by texting the keyword START to (866) 580-5274. After the customer initiates the keyword, we confirm consent and provide SMS disclosures (message frequency varies, message/data rates may apply, STOP to opt out, HELP for help). We only send informational messages related to scheduling, estimates, and service updates. Privacy Policy and Messaging Terms are available on our website.

5) Cookies and Analytics

We may use cookies and similar technologies to help the Website function properly and understand site traffic. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

6) Data Security

We take reasonable steps to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage is 100% secure, but we work to safeguard your information using appropriate measures.

7) Data Retention

We retain information only as long as necessary for business purposes such as providing services, maintaining records, resolving disputes, and meeting legal or accounting requirements.

8) Your Choices

You may:

• Request access, correction, or deletion of your personal information (where applicable)
• Opt out of SMS at any time by replying STOP
• Request help by replying HELP

9) Children’s Privacy

Our services and Website are not intended for children under 13, and we do not knowingly collect personal information from children.

10) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised Effective Date.

11) Contact Us

If you have questions about this Privacy Policy or your information, contact us:

KAQI Quality Works, LLC

Phone: (866) 580-5274

Email: Jmilburn@kaqiqualityworks.com

Service Area: Central Ohio